Exchanges and Returns.
If you receive your ring and do not like it – you may exchange it within 30 days for a different style or return it for a refund. The only exception to this policy is when ordering a handmade, custom ring from the “J” series which are all made to order and as such cannot be exchanged or returned for refund.
Should you have questions please reach out to us at 312-428-5297 or email firstname.lastname@example.org. See more details under the Contact page.
Rings with engraving can also be exchanged for a different style but not returned for a refund. Nominal fees are associated with exchanges due to the cost of shipping and handling.
All rings that are not handmade to customer orders [“J Series”] have lifetime warranties covering manufacturing defects and sizing. Small fees might be assessed due to shipping and handling.
The LIFETIME WARRANTY covers ALL manufacturing defects – it is one of the most comprehensive warranties in the jewelry business.
Although your ring is covered under the manufacturer’s warranty, we recommend that you list your ring as part of your homeowner’s or renter’s insurance policy just to be safe against loss or damage.
As noted above the “J Series” handmade bands are not covered under the lifetime warranty policy but do have a one-year warranty against defects.
Online Protection and Security.
WordPress sites are known for their security and we use the same encryption that the large bans use thus protected not just your important financial data but your personal information as well.
We use PayPal as our payment gateway because of their reputation for safety and stability. We accept all major credit cards and of course PayPal. Should you wish to purchase from us via “layaway” and pay over time please use the contact form and reach out to one of our customer service representatives who will be happy to assist you.
Quality, & Diamonds.
We shop the USA for premier manufacturers who hire expert craftsmen and artisans to create rings to last a lifetime. Diamond rings are made with the same care as meteorite, wood, dinosaur bone, and antler rings.
Diamonds are hand selected and set to match other diamonds based in a multiple diamond setting and the gem color is I (which translates to “good, white”) with clarity of i1-i2. Should you be unhappy with the diamonds selected for your ring, please contact us for a replacement.
Shipping and Handling.
Once shipped, free USPS shipping takes 3-4 days within the USA and 12-14 days to Canada and other international locations.
Other shipping options are available at checkout should you need your ring quicker than 3-4 days.
When shipping to international destinations, all taxes and duties are the responsibility of the buyer.
Custom rings made to order typically take between 3-6 weeks for completion.
Meteorite Wood Rings